Lesson: Email Etiquette
Interactive Practice
Section 1: Vocabulary & Concepts
Test your understanding of email components and etiquette.
1. Which part of the email is the most crucial for letting the recipient know what the email is about before opening it?
2. "Subject: Hello" is an example of a good, professional subject line.
3. What is the standard formal sign-off to use when you do NOT know the recipient's name?
4. What does "Conciseness" mean in the context of professional emails?
5. You should always use BCC (Blind Carbon Copy) when sending a mass email to people who do not know each other.
Section 2: Fixing Common Mistakes
Type the correct word to fix the direct translation errors.
Incorrect:
"I am wait your reply."
Corrected:
Incorrect:
"Kindly give me the report."
Corrected:
Incorrect:
"Sorry for trouble you."
Corrected:
Incorrect:
"Please check the attach paper."
Corrected:
Incorrect:
"I want to ask about your price."
Corrected:
Section 3: Applied Practice
Choose the most appropriate phrasing for the given context.
1. Which phrase is considered "passive-aggressive" and should generally be avoided in professional emails?
2. How should you politely decline an invitation in a business email?
3. You need to apologize for a late response. Which is the most professional option?
4. When requesting a meeting with a new client, which subject line is best?
5. Which sign-off is appropriate for a semi-formal email to a colleague you work with daily?