Privacy Policy

1. Introduction

Ivy Education Group (“we”, “us”, “our”) is committed to protecting the privacy and security of the personal data we collect and process in connection with our educational services, websites, portals, and interactions with students, parents, teachers and other stakeholders. This Privacy Policy describes how we collect, use, share, secure, retain and protect your personal information, your rights, and how you can contact us regarding your data.

2. Scope

This policy applies to all divisions of Ivy Education Group including:

• IELTS Ivy
• Ivy English School
• Ivy Young Learners
• Ivy Teacher Training Institute

It covers personal data that we collect:

• On our websites, portals (Student and Teacher Portal), in-person or online courses, events, registration forms, payment transactions, and teacher training services.
• Data of students, parents/guardians, teachers, prospective students/teachers, alumni and website visitors.

3. What Personal Data We Collect

We may collect the following categories of personal data (where applicable):

• Identity information: name, date of birth, gender, photograph, student/teacher ID number.
• Contact information: postal address, email address, telephone/mobile number.
• Educational and professional information: prior education/qualifications, course enrollment history, teacher certifications, training records.
• Payment and financial information: bank account details, payment card data, transaction history (when you make payments or receive payments).
• Portal usage data: login credentials, progress data, course results, assignments, assessments, feedback.
• Technical and device information: IP address, cookies, browser and device type, operating system, pages visited on our site.
• Sensitive information (where necessary): medical details (for special considerations), identity documentation (passport/ID card) for verification.
• Marketing and communication preferences.

4. How and Why We Use Your Personal Data

We collect and process your personal data for the following purposes:

• To enable you to register, enrol and participate in courses or training programmes.
• To manage your account and provide access to Student Portal or Teacher Portal.
• To administer payments, refunds, fees, billing and accounting.
• To track and report your progress, assessment results and certification.
• To communicate with you about courses, training, events, changes, marketing (with your consent).
• To support our operations, including fraud prevention, security, support services.
• To comply with legal obligations (e.g., identity verification, tax).
• To improve our services, websites and portals through analytics and feedback.

We rely on lawful grounds for processing your personal data, such as your consent, performance of contract, legal obligation, or our legitimate interests in improving services. Similar to how the British Council explains their lawful bases.

5. Cookies and Similar Technologies

We use cookies, pixels and other similar technologies to enhance your experience on our website, collect analytics, manage sessions and deliver targeted advertising (if applicable). You may disable certain cookies via your browser settings, but please note that disabling may affect the functionality of our portals or website.

6. Sharing and Disclosing Personal Data

We may share your personal data with:

• Our staff, agents and service providers who perform functions on our behalf (e.g., payment processors, LMS platform vendors, hosting providers).
• Legal or regulatory authorities if required by law or to protect rights, property or safety.
• With your explicit consent, third parties for marketing or partnerships.
• For minors, with their parent/guardian as required.

We will ensure that third-party processors act under contract and maintain protection of your data equivalent to our standards. As referenced in global policy statements of the British Council.

7. International Transfers

If your personal data is transferred to countries outside Myanmar (or outside the sourcing jurisdiction) we will ensure appropriate safeguards are in place (e.g., standard contractual clauses, encryption) to protect your information, in line with international good practice.

8. Retention of Personal Data

We retain your personal data only for as long as necessary for the purposes described above, or as required by law. Typical retention periods might be:

• Student/teacher records: for the duration of enrolment + [e.g., 6] months thereafter.
• Financial/transaction data: [e.g., 6] months (per tax/accounting requirements).
• Marketing data: until you withdraw consent.

9. Your Rights

Depending on applicable law you may have the following rights:

• To access the personal data we hold about you.
• To request correction of inaccurate or incomplete data.
• To request deletion or erasure of your data (where lawful).
• To object to or restrict processing of your personal data.
• To data portability (where applicable).
• To withdraw your consent at any time (for processing based on consent).
• To lodge a complaint with a data protection authority if you believe your data rights are violated.

These mirror the rights outlined by the British Council.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction. We regularly review our security practices, conduct risk assessments and ensure our service providers meet our data protection standards.

11. Children’s Data

For students under the age of 18 (or local age of consent), we collect data only with the consent of a parent or legal guardian. We apply extra safeguards to protect the privacy of minors and ensure that parental permission is obtained where required.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal/regulatory requirements. The “Effective Date” will be updated accordingly. We encourage you to review this page periodically.